Refund policy

 

Return & Refund Policy

Thank you for shopping with us at It is What it is Retail Shop! We want you to love your purchase, but if something isn't right, we're here to help.

Returns We accept returns within 14 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging. To start a return, please contact us at mingotradingnc@gmail.com with your order number and reason for return.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5-10 business days.

Exchanges We're happy to exchange items for a different size or color, subject to availability. Please reach out to us to arrange an exchange.

Non-Returnable Items The following items cannot be returned: sale/clearance items, gift cards, and any other items marked as final sale.

Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 7 days of delivery with a photo and we'll make it right immediately.

Shopify Collective & Supplier-Fulfilled Items Some products in our store are sourced and fulfilled directly by our supplier partners. Returns on these items are subject to the individual supplier's return policy. Please contact us first at mingotradingnc@gmail.com and we'll coordinate the return process on your behalf.

Questions? Reach out to us at mingotradingnc@gmail.com — we're happy to help!